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How to Create a Voice Broadcast Questionnaire in FreJun?

A Voice Broadcast Questionnaire allows you to play a recorded message and ask contacts to respond by pressing a number on their phone keypad. The response is recorded against the contact in your campaign.

 Steps to create a Questionnaire

  1. Log in to your FreJun account and open Voice Broadcast.
  2. Click Create Broadcast and enter a campaign name.
  3. Select Questionnaire as the broadcast type.
  4. Upload the audio recording.
  5. Configure the question and the available response options. Make sure the keypad options match the instructions in your recording.
  6. Continue to the delivery settings and upload your contact list.
  7. Select the send time and retry settings, if required.
  8. Review the details and click Create.

Your campaign will go through verification before calls are placed.

How to view questionnaire responses

  1. Open the Voice Broadcast section.
  2. Locate the campaign and click View.
  3. Review the recipient list and the response columns.
  4. The response recorded for each contact is displayed against that contact.

For example, if a contact presses 1 for Yes, the corresponding response is shown in the campaign details.

You can also filter the recipient list by status and download the campaign report.

For more queries, reach out to us at support@frejun.com or through Live Chat in your FreJun account.