How to Create a Voice Broadcast Campaign in FreJun?

Keep the following ready:

• A pre-recorded audio message.
• A CSV or Excel file containing your contacts’ names and phone numbers.
• The question and response options, if you want to create a Questionnaire.

Steps to create a Voice Broadcast campaign

1. Log in to your FreJun account and open Voice Broadcast.
2. Click Create Broadcast.
3. Enter a name for your campaign.
4. Select the broadcast type:
   • Voice Message to play a recorded message.
   • Questionnaire to play a message and collect a keypad response.
5. Upload your audio recording. If you selected Questionnaire, configure the question and response options.
6. Proceed to the delivery settings.
7. Select the dedicated Voice Broadcast number, if more than one is available. If your account has one number, it is used by default.
8. Upload your contact list in CSV or Excel format. The list should contain the contact’s name and phone number.
9. Choose when you want to send the broadcast:
   • Send immediately, or
   • Schedule for later and select a date and time.
10. If required, enable Retry Failed Calls and select the retry settings.
11. Review your campaign details and click Create.

What happens after I create the campaign?

The campaign first goes through a verification process. This applies even when Send immediately is selected.

• If verification is successful, an immediate campaign moves to In Progress, while a future campaign moves to Scheduled.
• If verification is unsuccessful, the campaign is marked Rejected, and the reason is displayed so you can make the necessary changes.

You can monitor your campaign and recipient details from the Voice Broadcast section.

For more queries, reach out to us at support@frejun.com or through Live Chat in your FreJun account.