Skip to content
Go to frejun.com
  • There are no suggestions because the search field is empty.

How can I identify inbound and outbound calls in Zoho CRM, Bigin, and Desk?

Learn how to distinguish between inbound and outbound calls in Zoho CRM, Bigin, and Desk using FreJun's call type feature for efficient call tracking and management.

Tracking and distinguishing inbound and outbound calls is crucial for efficient sales, support, and team performance monitoring. With FreJun, every call is automatically labeled to indicate its direction, making it simple to manage communications within your Zoho CRM, Bigin, or Desk system.

FreJun integrates seamlessly with Zoho products, ensuring that call information appears correctly in your CRM and support platforms. By using the call_type field in Zoho CRM/Bigin or the Direction field in Zoho Desk, your team can easily ident

FreJun marks every call with a call_type field to indicate its direction.

Call Types:

  • Inbound – Calls received on your FreJun number
  • Outbound – Calls initiated by your team via FreJun

This field appears as "call_type" in Zoho CRM and Zoho Bigin, and as "Direction" in Zoho Desk.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

Sign up with FreJun and get your Free trail