How can I identify inbound and outbound calls in Zoho CRM, Bigin, and Desk?

FreJun marks every call with a call_type field to indicate its direction.

Call Types:

• Inbound – Calls received on your FreJun number
• Outbound – Calls initiated by your team via FreJun

This field appears as "call_type" in Zoho CRM and Zoho Bigin, and as "Direction" in Zoho Desk.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account