Dynamic 365 Integration FAQs
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      3. Dynamic 365 Integration FAQs

      How can I ensure recordings and transcripts are attached to the right contact?

       

      • FreJun automatically matches call records with leads in Dynamics 365 using the Phone or Mobile field.
      • Ensure that numbers in Dynamics 365 are formatted correctly and not appended with extra text or symbols.

      For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account