---
title: How can I ensure Recordings and Transcripts are Attached to the Right Contact?
description: Learn how FreJun automatically matches call recordings and transcripts with the right contact in Microsoft Dynamics 365. Fix phone number formatting issues and ensure accurate CRM mapping.
---

[Skip to content](https://knowledge.frejun.com/how-can-i-ensure-recordings-and-transcripts-are-attached-to-the-right-contact#main-content)

![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png)

Open main navigation

Close main navigation

- [Go to frejun.com](https://frejun.com/)

[Go to frejun.com](https://frejun.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Customer Support](https://knowledge.frejun.com/?hsLang=en)
2. [Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en)
3. [Dynamic 365 Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#dynamic-365-integration-faqs)

# How can I ensure Recordings and Transcripts are Attached to the Right Contact?

## A quick guide to ensure your FreJun call recordings and transcripts automatically sync with the correct contact in Microsoft Dynamics 365 by formatting phone numbers correctly and avoiding mismatches.

FreJun automatically syncs your call recordings and AI-generated transcripts with the correct lead or contact in [Microsoft Dynamics 365](https://frejun.com/microsoft-dynamics-integration/). However, ensuring that each entry maps accurately depends on proper phone number hygiene and CRM field setup. If phone numbers are inconsistent or include unnecessary symbols, the system may fail to match them correctly.

In this article, you’ll learn how FreJun identifies the right contact, the exact fields it matches against, common formatting mistakes to avoid, and simple best practices to maintain accurate contact mapping. This helps your teams save time, avoid confusion, and maintain clean CRM records effortlessly.

- FreJun automatically matches call records with leads in Dynamics 365 using the **Phone** or **Mobile** field.
- Ensure that numbers in Dynamics 365 are formatted correctly and not appended with extra text or symbols.

**For more Queries, reach out to us at [support@frejun.com](mailto:support@frejun.com) or Live chat support through your FreJun Account

Sign up: https://product.frejun.com/signup**

- [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content)

    - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs)
    - [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs)
    - [Contact List FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#contact-list-faqs)
    - [Campaigns FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#campaigns-faqs)
    - [Autodial FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#autodial-faqs)
    - [Surveys FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#surveys-faqs)
    - [Users and Teams FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#users-and-teams-faqs)
    - [User Management Access FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#user-management-access-faqs)
    - [Settings FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#settings-faqs)
    - [Chrome Extension FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#chrome-extension-faqs)
    - [Mobile App FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#mobile-app-faqs)
    - [Virtual Numbers FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#virtual-numbers-faqs)
- [General Queries FAQs](https://knowledge.frejun.com/general-queries-faqs?hsLang=en)
- [Sales FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#main-content)

    - [Trial FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#trial-faqs)
    - [Plans & Pricing FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#plans-pricing-faqs)
    - [Virtual number FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#virtual-number-faqs)
    - [UAE calling FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#uae-calling-faqs)
    - [AI Insights FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#ai-insights-faqs)
    - [SMS & MMS FAQs](https://knowledge.frejun.com/sales-faqs?hsLang=en#sms-mms-faqs)
- [Troubleshooting FAQs](https://knowledge.frejun.com/troubleshooting-faqs?hsLang=en)
- [Usage Policies](https://knowledge.frejun.com/usage-policies?hsLang=en)
- [Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#main-content)

    - [Hubspot Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#hubspot-integration-faqs)
    - [Pipedrive Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#pipedrive-integration-faqs)
    - [Salesforce Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#salesforce-integration-faqs)
    - [Deskera Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#deskera-integration-faqs)
    - [Dynamic 365 Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#dynamic-365-integration-faqs)
    - [Zoho Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#zoho-integration-faqs)
    - [LeadSquare Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#leadsquare-integration-faqs)
    - [Freshworks Integration FAQs](https://knowledge.frejun.com/integration-faqs?hsLang=en#freshworks-integration-faqs)
- [Virtual Numbers](https://knowledge.frejun.com/virtual-numbers?hsLang=en#main-content)

    - [Indian Virtual number](https://knowledge.frejun.com/virtual-numbers?hsLang=en#indian-virtual-number)
    - [Virtual Numbers :- Singapore/Australia/New Zealand](https://knowledge.frejun.com/virtual-numbers?hsLang=en#virtual-numbers-singapore-australia-new-zealand)
    - [UAE Virtual Number](https://knowledge.frejun.com/virtual-numbers?hsLang=en#uae-virtual-number)
    - [Virtual Number- Others](https://knowledge.frejun.com/virtual-numbers?hsLang=en#virtual-number-others)
    - [US Messaging and 10 DLC](https://knowledge.frejun.com/virtual-numbers?hsLang=en#us-messaging-and-10-dlc)
- [Finance and Billing FAQs](https://knowledge.frejun.com/finance-and-billing-faqs?hsLang=en)
- [APIs and SDKs FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#main-content)

    - [Authentication & API Access FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#authentication-api-access-faqs)
    - [Calling Features FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#calling-features-faqs)
    - [User Management – Detailed FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#user-management-detailed-faqs)
    - [Call Logs & Analytics FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#call-logs-analytics-faqs)
    - [Webhooks FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#webhooks-faqs)
    - [Managing Webhooks FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#managing-webhooks-faqs)
    - [Supported Webhook Events FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#supported-webhook-events-faqs)
    - [Additional Tools FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#additional-tools-faqs)
    - [FreJun Softphone Web SDK – FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#frejun-softphone-web-sdk-faqs)
    - [FreJun SDK – Edge Case FAQs](https://knowledge.frejun.com/apis-and-sdks-faqs?hsLang=en#frejun-sdk-edge-case-faqs)
- [Partners and Resellers FAQs](https://knowledge.frejun.com/partners-and-resellers-faqs?hsLang=en)
- [FreJun Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#main-content)

    - [FreJun Non India Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-non-india-plans-and-pricing)
    - [FreJun India Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-india-plans-and-pricing)
    - [FreJun UAE Plans and Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-uae-plans-and-pricing)
    - [FreJun Teler Pricing for India & UAE](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#frejun-teler-pricing-for-india-uae)
    - [SIP Trunking Pricing](https://knowledge.frejun.com/frejun-plans-and-pricing?hsLang=en#sip-trunking-pricing)
- [WhatsApp Business Integration FAQs](https://knowledge.frejun.com/whatsapp-business-integration-faqs?hsLang=en)
- [IVR FAQs](https://knowledge.frejun.com/ivr-faqs?hsLang=en)
- [Teler FAQs](https://knowledge.frejun.com/teler-faqs?hsLang=en#main-content)

    - [General](https://knowledge.frejun.com/teler-faqs?hsLang=en#general)
    - [Getting Started & SDKs](https://knowledge.frejun.com/teler-faqs?hsLang=en#getting-started-sdks)
    - [Billing & Credits](https://knowledge.frejun.com/teler-faqs?hsLang=en#billing-credits)
    - [Pricing](https://knowledge.frejun.com/teler-faqs?hsLang=en#pricing)
    - [Coverage & Telephony](https://knowledge.frejun.com/teler-faqs?hsLang=en#coverage-telephony)
    - [Security & Compliance](https://knowledge.frejun.com/teler-faqs?hsLang=en#security-compliance)
    - [Roadmap / Upcoming Features](https://knowledge.frejun.com/teler-faqs?hsLang=en#roadmap-upcoming-features)
    - [Developer Support & SLAs](https://knowledge.frejun.com/teler-faqs?hsLang=en#developer-support-slas)
    - [Integration & Extensibility](https://knowledge.frejun.com/teler-faqs?hsLang=en#integration-extensibility)
    - [Migration & Compatibility](https://knowledge.frejun.com/teler-faqs?hsLang=en#migration-compatibility)
- [Gong Integration](https://knowledge.frejun.com/gong-integration?hsLang=en)

[![Chill listening crop-3](https://knowledge.frejun.com/hs-fs/hubfs/FreJun%20Logo.png?width=163&height=34&name=FreJun%20Logo.png "Chill listening crop-3")](http://frejun.com)

Copyright © 2026, FreJun