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FreJun Dialer Reseller Handbook

Welcome to the FreJun reseller programme. This handbook covers only what you need to get started. For everything else, ask the FreJun Partner Assistant.

 

Ask the FreJun Partner Assistant

 

[Assistant name, to be added] answers your questions about FreJun Dialer, pricing, deal registration, commission, onboarding, support and programme rules.

  1. Log in at [assistant link, to be added].
  2. Ask your question in plain language.
  3. Read the answer, which links to the source article.

If the assistant can't answer, email partners@frejun.com.

The rules that matter most
  1. Get set up first. Sign the reseller agreement and complete KYC, KYB and certification before you register leads or sell. Until then, any sale counts as a FreJun direct sale.
  2. Register before you make contact. Add every opportunity to the Partner Portal before your first contact with the customer. Only a portal registration counts. Emails and spreadsheets don't.
  3. Registration protects you for one year. FreJun won't contact your registered lead for a year, and after that only with your permission. If FreJun closes your registered deal anyway, you still earn.
  4. The customer chooses. If two partners register the same customer, the customer decides who to work with. A deal you close without registering is not yours.
  5. FreJun does all KYC and KYB. Customers submit their documents to FreJun, and no invoice is raised until KYC and KYB are approved. FreJun can decline any customer, and its legal team has the final word.
  6. Never sell below the floor price. Don't promise discounts, features, SLAs or free extras without FreJun's written approval.
  7. Keep FreJun's pricing confidential. Don't share the partner price list with customers or competitors.
  8. Use your demo account for demos and your own team only. It is capped at 2 users and can never be used for a paying customer.
  9. Protect the brand. Don't bid on "FreJun" in Google Ads, use FreJun's logo or build lookalike pages. Don't call yourself "official" or "authorised" without written confirmation.
  10. Sell FreJun Dialer only. FreJun Teler is not part of the reseller programme yet.

What FreJun Dialer is?

FreJun Dialer is a cloud calling system for sales and support teams. Every rep gets a business virtual number and can call straight from their CRM. Every call is logged and recorded automatically, and managers get reports on all calling activity. It works on desktop and mobile, and fits SMB and mid-market teams using CRMs such as HubSpot, Zoho CRM, LeadSquared, Salesforce and Pipedrive.

Running a demo

Before the demo:

  • [ ] Register the opportunity on the Partner Portal.
  • [ ] Log in to your demo account and connect it to a demo CRM that matches the prospect's CRM.
  • [ ] Install the FreJun Chrome extension and stay logged in.
  • [ ] Have a second phone ready for test calls.
  • [ ] Know the prospect's team size, CRM, calling volume and the countries they call.
Time Section Goal
0–5 Discovery Learn how their team calls today
5–10 The problem Reflect their main pain back in one sentence
10–22 Live demo Show only the 4–5 features that solve that pain
22–27 Plans Match their needs to Standard or Professional
27–30 Next steps Agree a trial or proposal and list the documents needed

For the full demo script, feature talk tracks and how-to videos, ask the assistant or see the FreJun Dialer Reseller Demo Kit.

Never call FreJun Dialer a predictive dialer. Don't share details of FreJun's telecom suppliers or infrastructure, and don't make compliance, licensing or data-location promises.
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Pricing (India)
Plan Customer list price per user per month FreJun floor price per user per month (for less than 100 users) FreJun floor price per user per month (for more than 100 users)
Standard ₹1,349 ₹1,000 ₹800
Professional ₹1,699 ₹1,200 ₹1000
WhatsApp 899 599 499
  • Discounts apply for quarterly (7%), half-yearly (15%) and yearly billing (20%). Ask the assistant for the current amounts.
  • Add-ons: browser-based calling and Auto Dialer at ₹500 per user per month, and WhatsApp Business at ₹899 per user per month. Add-ons are not discounted.
  • International: from US$11.99 per user per month, including a US, UK or Canada number. Calling credits are extra.
  • Submit every quote to FreJun for approval before sharing it.

Pricing (International)

Plan Customer list price per user per month Price per user per month (for less than 100 users) Price per user per month (for more than 100 users)
Standard $ 16.99 US$13.99 US$11.99
Professional $ 19.99 US$16.99 US$13.99

Confirm the customer list prices and whether the tier prices are reseller floors before quoting.

  • From US$11.99/user/month, including a US, UK or Canada virtual number.
  • Numbers in other countries are charged extra, depending on location.
  • Calling credits are bought separately.
  • Confirm availability for the customer's country with FreJun before quoting. UAE numbers are only available to UAE-registered companies.


How you earn?

  • Your margin is your selling price minus FreJun's floor price. There is no percentage-based commission.
  • When you're paid: only on what the customer actually pays, never on the invoice raised.
  • How long: 2 years per customer, including upsells, added users, upgrades and renewals within that period.
  • Claims and disputes: claim within one year of closing. Raise any dispute within 3 months of the payout with finance@frejun.com.
  • Refunds: if FreJun refunds a customer, the related margin is recovered.
  • International partners are paid in USD. Withholding tax and bank charges apply.
  • Referrals: if you only introduce a customer, you earn a one-time 15% referral commission instead.
How a deal works?
  1. Register the opportunity on the Partner Portal (must).
  2. Run the demo and follow up.
  3. Submit your quote to FreJun for approval.
  4. When the customer agrees, fill in FreJun's closed-deal onboarding form.
  5. The customer completes KYC and KYB with FreJun. For Indian numbers, they need an Aadhaar card for the point of contact and signing authority, the Certificate of Incorporation, the company PAN, and the MSME certificate (if applicable) and GST certificate (optional).
  6. FreJun aims to complete KYC and KYB within 24 hours.
  7. The customer accepts FreJun's terms themselves. Don't accept them on the customer's behalf.
  8. Only after KYC and KYB are approved is the customer invoiced, under one of two billing models: FreJun invoices the customer and pays you your margin, or you invoice the customer and FreJun invoices you at the floor price.
  9. FreJun sets up the account within 24 hours of KYC and KYB approval. If KYC, KYB and setup together take more than 3 business days, escalate to ceo@frejun.com.

FreJun supports your customers after onboarding.

Key terms

This is a summary, not legal advice. For existing partners, your signed agreement applies.

Topic In short
Appointment Non-exclusive. FreJun doesn't assign territories. Strong performers can be offered exclusivity.
Sub-resellers Allowed. You pay them from your own margin.
Customer terms FreJun's terms, SLA and data agreement always apply, whoever signs with the customer.
Price changes Discussed with partners before they are made.
Compliance Follow TRAI DND and telemarketing rules, and get customer consent where required.
Liability FreJun's liability is capped at the fees you paid FreJun in the preceding 3 months.
Governing law Delaware law for agreements contracted through FreJun Inc.
Disputes Most are resolved within 48 hours. If not, escalate to ceo@frejun.com.
Contacts
For Contact
Any question The FreJun Partner Assistant, then partners@frejun.com
Commission and billing finance@frejun.com
Customer support and invoices support@frejun.com
Escalations and appeals ceo@frejun.com