Can I send a personalized WhatsApp message?

Personalized WhatsApp messages help businesses create meaningful, one-to-one conversations with customers instead of relying only on predefined templates. However, WhatsApp has strict rules to protect users from unsolicited communication.

With FreJun, you can send custom (non-template) WhatsApp messages only after the customer initiates the conversation. This ensures compliance with WhatsApp’s messaging policies while still allowing your sales, support, or recruitment teams to respond in a personalized and contextual way.

Yes, you can send personalized (custom, i.e. not template) WhatsApp messages once the conversation has been initiated from the recipient’s end.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account
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Can I send a personalized WhatsApp message?

Learn when and how you can send non-template, personalized WhatsApp messages in FreJun while staying compliant with WhatsApp policies.