Can I assign multiple post call surveys to a single virtual number?

This article explains whether it's possible to assign more than one post call survey to a single virtual number.

No,

You can assign only one post call survey to a virtual number at a time. At the end of a call, the system sends one survey per customer interaction—multiple surveys cannot be sent simultaneously.

Why This Limitation?

• To ensure a smooth customer experience and avoid confusion.

• To maintain clean feedback data linked to each interaction.

• To prevent conflicts or duplication in survey responses.

Changing the Survey

If needed, you can:

• Disable the current survey.

• Assign a different survey.

• Save the changes—only the newly selected survey will be active.

Summary

• One survey per virtual number at any given time.

• One survey per customer call.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account