Can I assign multiple post call surveys to a single virtual number?

Managing post-call surveys is essential for gathering accurate customer feedback. In FreJun, each virtual number can only have one active post-call survey at a time. This ensures clarity, avoids confusion for customers, and keeps feedback data organized.

If you need to collect different insights, you can easily change the assigned survey. FreJun allows you to disable the current survey and assign a new one, ensuring that only one survey is active per virtual number during any customer interaction.

Can I assign multiple post-call surveys to a single virtual number?

No,

You can assign only one post call survey to a virtual number at a time. At the end of a call, the system sends one survey per customer interaction—multiple surveys cannot be sent simultaneously.

Why This Limitation?

• To ensure a smooth customer experience and avoid confusion.

• To maintain clean feedback data linked to each interaction.

• To prevent conflicts or duplication in survey responses.

Changing the Survey

If needed, you can:

• Disable the current survey.

• Assign a different survey.

• Save the changes—only the newly selected survey will be active.

Summary

• One survey per virtual number at any given time.

• One survey per customer call.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

Sign Up: Start managing your post-call surveys here