Calls Dropping or Auto-Disconnecting — Network-Based Calling |Troubleshooting Guide|

Step 1- Confirm Your Connected-To-Number is Active and Reachable

FreJun bridges every outgoing call through your registered Connected-To number. If that number is switched off, on Do Not Disturb, or unreachable by the carrier, the call will fail to initiate entirely — regardless of where you trigger the call from (web app or mobile dialer).

Check that your Connected-To mobile number is switched on and has active network signal
Ensure the number is not set to Do Not Disturb or call forwarding is not redirecting it unexpectedly
Try calling the Connected-To number directly from another phone to confirm it rings

Step 2- Refresh Your Mobile Network

A temporary signal disruption is the most frequent cause of sudden drops. This resets the connection:

Enable Flight Mode
Wait 10–15 seconds
Disable Flight Mode, wait for full signal bars
Attempt the call via FreJun again

If the call holds after this, the issue was a transient network glitch — no further action needed.

Step 3- Switch Your "Connected-To" Number

If drops are consistent, the problem may be with the specific SIM registered in FreJun rather than your network in general.

Log in to your FreJun account
Go to Settings > Calling
Update the Connected-To number to a different mobile number
Make a test call

Result	What It Means
Stable on new number	Issue is with original SIM/carrier — contact your carrier
Still dropping on new number	Likely a broader network issue in your area

If calling works after changing the Connected-To number, the issue is likely specific to the original SIM. In that case, continue using the alternate number temporarily. After performing basic troubleshooting with the original SIM or checking with your carrier, switch back to the original Connected-To number and test again.

Step 3- Check Signal Strength at Your Location

Weak signal causes calls to connect but drop mid-conversation.

Ensure you have 3–4 signal bars on your device
Move closer to a window or to an open area
If indoor signal is consistently poor, contact your carrier about a network extender

IMPORTANT NOTE-

Network-based calling relies on your mobile carrier's infrastructure. Call drops due to signal fluctuations, carrier congestion, or SIM issues are beyond FreJun's control. These are intermittent and do not indicate a problem with your FreJun account.

If drops are frequent and persistent, switching to browser-based calling eliminates carrier dependency entirely and provides a more stable experience. Contact us to check eligibility.

For more Queries, reach out to us at :-

📧 support@frejun.com
💬 Live chat via your FreJun account

Calls Dropping or Auto-Disconnecting — Network-Based Calling |Troubleshooting Guide|

Network-based calling depends on your mobile carrier's signal to bridge calls. This means call drops can happen due to factors outside FreJun's infrastructure — specifically, your carrier network or SIM. The steps below help you isolate and resolve the issue.