Why are calls not getting connected through browser-based calling in FreJun?

Sometimes Users may encounter difficulties with browser-based calling on Frejun, and these issues could stem from interference in their Wi-Fi connection or an improper installation of the Frejun Chrome extension.

Steps for troubleshooting:

1. Ensure a stable internet connection in your system by checking its stability through this link: https://test.vsee.com/network/index.html (Run the link for at least 5 minutes).  

   (As visible in the below image, the network strength went from good to bad. This test helps you understand how stable your network is, ranging from bad-excellent. The "call quality prediction"  graph ought to be ranging in between fair to excellent for a good calling experience using FreJun.)

   

    

2. Make sure that you are using the updated chrome extension

3. Remove the chrome extension and reinstall the FreJun Chrome extension from the web app. Please refer to the Youtube video attached below for better understanding.

    

4. Verify with Superadmins if access has been granted for browser-based calling.

   Steps for Superadmins to check if the access has been granted to the users: Go to "Billing" in FreJun account > "Overview" > "Browser" "Calling" >" Manage Users".(Note:- Superadmins are the ones who have access to all the admin and user details in your company)

5. Confirm that the "browser cals"l toggle is enabled in the FreJun Chrome extension settings. If not then follow these steps:- "FreJun Chrome extension" > "Settings" > "Browser Calls" ("set yourself as away" shall be visible as shown in the image below).

For additional guidance on using browser-based calling, refer to the video tutorial provided.

If the issue persists, contact us at the FreJun chat support or at support@frejun.com.