Are all users’ calls synced to Gong by default?

Yes — once the integration between FreJun and Gong is connected, call syncing is enabled for all users by default.

However, admins have full control to manage syncing at the individual user level. This allows you to choose exactly which team members should have their calls uploaded to Gong.

Follow these steps:

1. Log in to FreJun as an Admin

2. Go to Settings → Integrations

3. Locate Gong and click the Customization icon

4. You’ll see a list of all users in your organization

5. Toggle call sync ON or OFF for each user as needed

6. Changes apply immediately for all new calls

Important notes

• Only users with sync enabled will have their calls uploaded to Gong

• Users must belong to the same Gong account

• Email addresses must match exactly in both FreJun and Gong for proper user mapping

If a user’s email does not match, their calls will not sync successfully.