Audio disruptions are encountered due to an unstable internet connectivity. In order to be able to make disruption free calls it is important for an user to ensure a stable internet connection.
Steps for troubleshooting:
-
Test Your Internet Stability
-
Visit: https://test.vsee.com/network/index.html
-
Run the test for at least 5 minutes.
-
Observe the Call Quality Prediction graph:
-
It should range from Fair to Excellent for optimal performance.
-
As shown in the image below (if applicable), fluctuations between Good and Bad indicate an unstable connection.
-
-
-
Use Quality Audio Equipment
-
Always use noise-canceling headphones or earphones during calls for better sound clarity and to minimize background noise.
-
-
Verify Receiver’s Connectivity
-
Ensure that the person you're calling also has a stable internet or network connection. Poor quality on the receiver’s end can affect the overall call experience.
-
For more queries, reach out to us at support@frejun.com or use the Live Chat support through your FreJun Account.