How to resolve Incoming Call Issues?

This knowledge base article provides effective solutions to help you overcome incoming call problems

1. Check Mobile Network Stability:  Check your mobile network signal. Poor network coverage can disrupt call connections. Ensure you have sufficient network signal by checking the signal bars on your device.

•  Ensure sufficient credits: Insufficient mobile credits (balance) on your phone can prevent calls from connecting. Make sure you have enough credit or minutes available for calls.

2. Temporary Solution: Connect FreJun Account with a Backup Number: (Jio sim related issues.)

• If you have a backup number (non-Jio number), To ensure you can receive incoming calls, consider linking your FreJun account with your backup number. This temporary solution allows you to receive calls through an alternative number while the issue is being resolved.

• Explore browser-based calling options: If you are experiencing consistent difficulties with incoming calls, consider utilizing browser-based calling solutions. These platforms allow you to make and receive calls directly through a web browser, bypassing any potential network or device-related issues.

• If the incoming call issue persists despite trying the above steps, please reach out to our support team. They will be able to provide further assistance and investigate the root cause of the problem.