FreJun India’s Unsolicited Commercial Communication (UCC) Policy
Note: This policy applies to calls made to Indian phone numbers only.
At FreJun, we have a strict zero-tolerance policy regarding Unsolicited Commercial Communication (UCC), which we enforce consistently across all our customers.
Once a UCC complaint is lodged, we are obligated to suspend the affected account immediately and gather the necessary evidence related to the complaint.
UCC complaints are a serious concern for both the Department of Telecommunications (DoT) and TRAI. As such, we take these complaints very seriously.
While customers can submit evidence to show that a UCC complaint is unfounded, regulators will still review the case and, in most situations, may suspend our operations until a thorough investigation is conducted. This creates a significant operational risk that we cannot afford to take.
The reality is that the consequences of UCC complaints—whether valid or not—are unpredictable. The risk of our operations being suspended is very real, and it’s something we are not willing to gamble with.
We are fully committed to providing you with excellent service, but we must emphasize that UCC complaints cannot be tolerated under any circumstances.
To ensure the continued success of our partnership, we ask for your cooperation in preventing UCC complaints from being filed. Taking proactive steps to avoid these issues will benefit both parties in the long run.
Thank you for your understanding. If you have any questions or need further clarification, please don’t hesitate to contact us at hello@frejun.com