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Why is my call not getting logged in Dynamics 365?

Learn why FreJun calls may not sync to Dynamics 365 and how to fix call logging issues caused by CRM field mismatches or inactive integrations.

Call logging issues between FreJun and Microsoft Dynamics 365 usually occur due to incorrect phone number mapping or inactive CRM integrations. If your calls are not appearing in Dynamics 365, it does not necessarily mean the integration is broken—most issues are configuration-related and can be resolved quickly.

This article explains the most common reasons why calls fail to log in Dynamics 365, how FreJun matches phone numbers with CRM records, and the exact steps you can take to ensure seamless call synchronization between FreJun and Dynamics 365.

  • Ensure the number is retrieved from the Phone or Mobile field in Dynamics 365. Calls made using numbers outside these fields may not sync.
  • Verify that the integration is active under Settings -> Integrations in FreJun.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

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