Skip to content
Go to frejun.com
  • There are no suggestions because the search field is empty.

Why is a newly created HubSpot contact not syncing to FreJun, despite the feature being enabled?

Learn why newly created HubSpot contacts may not sync to FreJun even when syncing is enabled—and how to fix phone number formatting issues instantly.

Contact syncing between HubSpot and FreJun ensures seamless calling workflows, accurate CRM data, and better sales productivity. However, in some cases, newly created HubSpot contacts may not appear in FreJun—even when the contact sync feature is enabled.

This issue is usually related to phone number formatting or country code validation. Since FreJun relies on standardized international phone formats for calling, tracking, and CRM syncing, even small inconsistencies can prevent a contact from syncing successfully. This guide explains the most common reasons and how to resolve them quickly.

If contact syncing has already been enabled and the contact still doesn't appear in FreJun:

  • Double-check that the phone number includes the correct country code with the "+" symbol (e.g., +14155552671).
  • Ensure that no invalid characters or formatting (such as dashes or parentheses) are used in the phone number.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account
Sign up with FreJun and activate your free trial