Why doesn't a new contact automatically get created in Salesforce when interacting with an unregistered number?

This feature is disabled by default. To enable auto-creation of new contacts for dialed numbers that don’t exist in Salesforce, please contact our support team at support@frejun.com.

Regardless of whether a contact exists, all calls are logged under the Salesforce “Tasks” object. If a matching contact is found, the task is associated with it; otherwise, it remains unassociated unless contact creation is enabled. Also, any change made will take effect for new calls only.