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What AI Insights Does FreJun Provide for Calls? | Sentiment, Transcripts, Summaries & Talk Ratio

FreJun provides AI-powered insights for calls, including sentiment scores that classify caller tone as positive or negative, full call transcripts, and concise summaries highlighting key action items and commitments. It also offers talk ratio analytics showing the percentage of talk time for each speaker, helping teams improve visibility, ensure timely follow-ups, and enhance overall call quality.

FreJun’s AI Insights includes:

AI Sentiment Score: Analyzes the call conversation to evaluate the tone of the speaker as positive or negative.
Call Transcript: Captures the full dialogue between the caller and the customer.
Call Summary: Provides an overview of the discussion and highlights key action items, such as any commitments made during the call (e.g., sending a document or a quote).
Talk Ratio:- Talk Ratio helps you understand how much each speaker contributed during the conversation by showing the percentage of talk time between the speakers.
These features help improve visibility, ensure important follow-ups, and enhance overall call quality.

Please feel free to reach out to sales@frejun.com to know more details.

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