What is FreJun's UCC Policy?

FreJun’s Unsolicited Commercial Communication (UCC) Policy is designed to ensure strict compliance with India’s telecom regulations governed by TRAI and the Department of Telecommunications (DoT). This policy applies exclusively to calls made to Indian phone numbers and plays a critical role in protecting both FreJun and its customers from regulatory penalties, service suspensions, and operational disruptions.

Due to the serious and often unpredictable consequences of UCC complaints, FreJun enforces a zero-tolerance approach. Any reported UCC violation can lead to immediate account suspension while regulatory authorities review the matter. This article explains what UCC means, why compliance is mandatory, and how customers can proactively prevent UCC complaints while using FreJun’s calling platform.

FreJun India’s Unsolicited Commercial Communication (UCC) Policy

Note: This policy applies to calls made to Indian phone numbers only.

At FreJun, we have a strict zero-tolerance policy regarding Unsolicited Commercial Communication (UCC), which we enforce consistently across all our customers.

Once a UCC complaint is lodged, we are obligated to suspend the affected account immediately and gather the necessary evidence related to the complaint.

UCC complaints are a serious concern for both the Department of Telecommunications (DoT) and TRAI. As such, we take these complaints very seriously.

While customers can submit evidence to show that a UCC complaint is unfounded, regulators will still review the case and, in most situations, may suspend our operations until a thorough investigation is conducted. This creates a significant operational risk that we cannot afford to take.

The reality is that the consequences of UCC complaints—whether valid or not—are unpredictable. The risk of our operations being suspended is very real, and it’s something we are not willing to gamble with.

We are fully committed to providing you with excellent service, but we must emphasize that UCC complaints cannot be tolerated under any circumstances.

To ensure the continued success of our partnership, we ask for your cooperation in preventing UCC complaints from being filed. Taking proactive steps to avoid these issues will benefit both parties in the long run.

Thank you for your understanding. If you have any questions or need further clarification, please don’t hesitate to contact us at hello@frejun.com

What is FreJun's UCC Policy?

Understand FreJun India’s zero-tolerance UCC policy, regulatory implications, and how customers can stay compliant with TRAI and DoT regulations.