--- title: Unable to Complete KYC or Document Verification During FreJun Sign-up? | Troubleshooting Guide description: KYC verification failing on FreJun trial? Fix blurry image errors, try a different ID, or contact support for manual verification to activate your trial. --- [Skip to content](https://knowledge.frejun.com/unable-to-complete-kyc-or-document-verification-during-frejun-sign-up-troubleshooting-guide#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [Troubleshooting FAQs](https://knowledge.frejun.com/troubleshooting-faqs?hsLang=en) # Unable to Complete KYC or Document Verification During FreJun Sign-up? | Troubleshooting Guide ## When signing up for a FreJun unrestricted trial, you are required to complete a KYC (Know Your Customer) document verification step. This is a one-time identity check that unlocks full trial access. If your verification is failing or stuck, follow the steps below in order before reaching out to support. **Step 1  👉  Check the Quality of your Document**  The most common reason KYC verification fails is a **blurry, low-resolution, or poorly lit document image**. The verification system cannot read document details that are not clearly visible. Before re-uploading, make sure your image meets all of the following: - The entire document is visible within the frame — no edges cut off - The image is in focus and not blurry - There is no glare, shadow, or reflection on the document - Text on the document is clearly readable - The image is taken in good lighting — natural or bright indoor light works best - The document is flat and not folded or bent Retake the photo and re-upload. If the issue persists, move to Step 2. --- **Step 2 👉 Try a Different Identity Document** If your image quality is clear but verification is still failing, the document type itself may not be processing correctly. Try uploading a different government-issued ID. FreJun accepts the following: - **PAN Card** - **Driving Licence** - **Aadhaar Card** - **Passport** Use a different document from the one that failed, ensure the image is clear as described in Step 1, and re-attempt the verification. --- **Step 3 👉 Still Failing? Contact Support for Manual Verification** If you have tried uploading a clear image and a different document and the KYC is still not going through, do not keep retrying. Send your details directly to our support team and we will complete the verification manually from our end. **Email us at: [support@frejun.com](mailto:support@frejun.com)** Include the following in your email: - Your **registered email address** used during FreJun sign-up - A **clear photo or scan** of your government-issued ID (PAN, Driving Licence, Aadhaar, or Passport) - A brief note mentioning that KYC verification is failing on your end Our team will verify your details from the backend and activate your unrestricted trial access. --- 💬 **Live chat** via your FreJun account is also available if you need real-time assistance. **[👉 Sign Up Now](https://product.frejun.com/signup)**   - [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content) - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs) - [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs) - [Contact List FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#contact-list-faqs) - 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Fix blurry image errors, try a different ID, or contact support for manual verification to activate your trial.", "headline" : "Unable to Complete KYC or Document Verification During FreJun Sign-up? | Troubleshooting Guide", "inLanguage" : "en", "mainEntityOfPage" : { "@id" : "https://knowledge.frejun.com/unable-to-complete-kyc-or-document-verification-during-frejun-sign-up-troubleshooting-guide", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "name" : "FreJun", "url" : "https://frejun.com/" }, "url" : "https://knowledge.frejun.com/unable-to-complete-kyc-or-document-verification-during-frejun-sign-up-troubleshooting-guide" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Step 1 👉 Check the Quality of your Document The most common reason KYC verification fails is a blurry, low-resolution, or poorly lit document image. The verification system cannot read document details that are not clearly visible. Before re-uploading, make sure your image meets all of the following: The entire document is visible within the frame — no edges cut off The image is in focus and not blurry There is no glare, shadow, or reflection on the document Text on the document is clearly readable The image is taken in good lighting — natural or bright indoor light works best The document is flat and not folded or bent Retake the photo and re-upload. If the issue persists, move to Step 2. Step 2 👉 Try a Different Identity Document If your image quality is clear but verification is still failing, the document type itself may not be processing correctly. Try uploading a different government-issued ID. FreJun accepts the following: PAN Card Driving Licence Aadhaar Card Passport Use a different document from the one that failed, ensure the image is clear as described in Step 1, and re-attempt the verification. Step 3 👉 Still Failing? Contact Support for Manual Verification If you have tried uploading a clear image and a different document and the KYC is still not going through, do not keep retrying. Send your details directly to our support team and we will complete the verification manually from our end. Email us at: support@frejun.com Include the following in your email: Your registered email address used during FreJun sign-up A clear photo or scan of your government-issued ID (PAN, Driving Licence, Aadhaar, or Passport) A brief note mentioning that KYC verification is failing on your end Our team will verify your details from the backend and activate your unrestricted trial access. 💬 Live chat via your FreJun account is also available if you need real-time assistance. 👉 Sign Up Now" }, "name" : "Unable to Complete KYC or Document Verification During FreJun Sign-up? | Troubleshooting Guide" } ] } ```