What Are Clientside Error Emails?

Clientside Error Emails are automated notifications sent when FreJun detects internet issues on the user’s side during a call session—most commonly due to internet connectivity problems.

These emails help users understand why a call may have been disrupted or failed, and typically include diagnostic metrics such as:

• Jitter: Variability in packet delivery time

• Packet Loss: Percentage of data packets that didn’t reach their destination

• Round Trip Time (RTT): Time taken for data to travel from the user’s device to the server and back

Troubleshooting Tips

When a user receives a clientside error email, it means the issue is likely with their internet connection. To resolve it, we recommend:

• Restarting the internet connection

• Rebooting the Wi-Fi router

• Ensuring a stable network

These steps often resolve temporary connectivity issues and improve call quality.

If your organization prefers not to receive these emails, you can submit a request to support@frejun.com to have them disabled across the entire organization.