--- title: How to Set Up an IVR Flow on FreJun? description: Learn how to set up an IVR flow on FreJun—connect your virtual number to an IVR menu, upload audio messages, add keypress routing to agents or teams, and build multi-level menus step by step. --- [Skip to content](https://knowledge.frejun.com/how-to-set-up-an-ivr-flow-on-frejun#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [IVR FAQs](https://knowledge.frejun.com/ivr-faqs?hsLang=en) # How to Set Up an IVR Flow on FreJun? ## An IVR (Interactive Voice Response) menu lets incoming callers hear a recorded message and press a key to route themselves to the right agent, team, or sub-menu. **Part 1 — Connect your virtual number to an IVR** 1. Go to **Virtual Numbers**. 2. Select the virtual number you want to configure and open its **Incoming Calls** settings. 3. Under the **Connect to** section, click the field and select **IVR** from the list of options. 4. You'll now be prompted to choose a flow. Either open the dropdown and pick an existing flow to **Edit**, or click **+/Add flow** to create a new one. **Part 2 — Build the flow** 1. Selecting or creating a flow opens the IVR flow editor. 2. Click the **Trigger** node on the canvas. In the right-hand panel, under **Then**, choose the first action: - **IVR Menu** — to present callers with keypress options. - **Play Audio** — if you only want to play a message with no keypress menu. 3. Choosing **IVR Menu** adds an **IVR Node Component** to the canvas. Select it, then in the right-hand panel: - Under **IVR audio message**, click **Upload audio** to add the recording callers hear before the keypress prompts. - Click **+ Add Keypress** to define each option. For every keypress, set the digit and its **Action** — route it to an agent, a team, or another available option based on your use case. 4. You can add up to **9 keypresses** per menu. **Part 3 — Multi-level menus** 1. To build a multi-level IVR, repeat the same steps: route a keypress to another IVR Menu node, upload its audio, and add its keypresses. This is a repeatable process, so you can nest menus as deep as your call flow requires. 2. When the flow is complete, click **Publish** (top right) to make it live. --- For a better understanding, you can also watch the provided video tutorial.   For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account. **[Sign Up Now](https://product.frejun.com/signup)** - [Support FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#main-content) - [Dashboard FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#dashboard-faqs) - [Call Logs FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#call-logs-faqs) - [Contact List FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#contact-list-faqs) - [Campaigns FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#campaigns-faqs) - [Autodial FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#autodial-faqs) - [Surveys FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#surveys-faqs) - [Users and Teams FAQs](https://knowledge.frejun.com/support-faqs?hsLang=en#users-and-teams-faqs) - 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