How to Set Up an IVR Flow on FreJun?

Part 1 — Connect your virtual number to an IVR

Go to Virtual Numbers.
Select the virtual number you want to configure and open its Incoming Calls settings.
Under the Connect to section, click the field and select IVR from the list of options.
You'll now be prompted to choose a flow. Either open the dropdown and pick an existing flow to Edit, or click +/Add flow to create a new one.

Part 2 — Build the flow

Selecting or creating a flow opens the IVR flow editor.
Click the Trigger node on the canvas. In the right-hand panel, under Then, choose the first action:
- IVR Menu — to present callers with keypress options.
- Play Audio — if you only want to play a message with no keypress menu.
Choosing IVR Menu adds an IVR Node Component to the canvas. Select it, then in the right-hand panel:
- Under IVR audio message, click Upload audio to add the recording callers hear before the keypress prompts.
- Click + Add Keypress to define each option. For every keypress, set the digit and its Action — route it to an agent, a team, or another available option based on your use case.
You can add up to 9 keypresses per menu.

Part 3 — Multi-level menus

To build a multi-level IVR, repeat the same steps: route a keypress to another IVR Menu node, upload its audio, and add its keypresses. This is a repeatable process, so you can nest menus as deep as your call flow requires.
When the flow is complete, click Publish (top right) to make it live.

For a better understanding, you can also watch the provided video tutorial.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account.

An IVR (Interactive Voice Response) menu lets incoming callers hear a recorded message and press a key to route themselves to the right agent, team, or sub-menu.