---
title: How to Create a Multi‑Level IVR in FreJun? | Build Multi‑Tier IVR Flows
description: FreJun lets you build multi‑level IVR flows. Select a keypress, choose “IVR Menu”, and configure the new node with sub‑menu options and actions (connect, play audio, hang up) to create a multi‑tier IVR system.
---

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# How to Create a Multi‑Level IVR in FreJun? | Build Multi‑Tier IVR Flows

## FreJun supports multi‑level IVR (multi‑tier IVR menus) so you can design deeper, more organized call flows. To create a multi‑level IVR, select a keypress in your existing IVR flow, pick “IVR Menu” from the action dropdown, and then configure the new node with additional keypress options and associated actions (e.g., connect to user, play audio, or hang up). FreJun allows you to build multi-level IVR menus for deeper call flows.

Steps to create a Multi-Level IVR:-

1. In your IVR flow, select any keypress where you'd like to add a new level.
2. From the "Select Action" dropdown, choose “IVR Menu”.
3. A new IVR node will appear beneath that keypress.
4. Click on the new node to configure additional keypress options, just like you did on the main level.
5. Assign the appropriate actions to each new key (e.g., connect to user, play audio, or hang up).
6. Complete any required fields, such as uploading audio prompts.

This structure allows you to create multi-tiered IVR systems, giving callers a more intuitive and organised experience.

 

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