--- title: How Do Retries Work in Voice Broadcast? description: Retry contacts who did not answer or rejected the initial broadcast call. --- [Skip to content](https://knowledge.frejun.com/how-do-retries-work-in-voice-broadcast#main-content) ![FreJun-4](https://knowledge.frejun.com/hs-fs/hubfs/FreJun-4.png?width=265&height=114&name=FreJun-4.png) Open main navigation Close main navigation - [Go to frejun.com](https://frejun.com/) [Go to frejun.com](https://frejun.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledge.frejun.com/?hsLang=en) 2. [Voice Broadcasting FAQs](https://knowledge.frejun.com/voice-broadcasting-faqs?hsLang=en) # How Do Retries Work in Voice Broadcast? When creating a Voice Broadcast campaign, you can enable **Retry Failed Calls** to retry eligible contacts who did not answer or rejected the call. The retry option is **off by default**. ### **How to enable retries:** 1. While creating a Voice Broadcast campaign, go to the delivery settings. 2. Turn on **Retry Failed Calls**. 3. Select the number of retries: - **1 time**, or - **2 times**. 4. Select the minimum duration between attempts: - **15 minutes** - **30 minutes** - **1 hour** 5. Review the remaining campaign details and click **Create**. When retries are enabled, the default setting is **one retry** with a minimum of **15 minutes** between attempts. ### **When will a retry happen?** A retry begins only after: 1. The first attempt has been made to all contacts in the campaign; and 2. The selected minimum duration has passed since that contact’s previous attempt. The duration is a **minimum**, not an exact retry time. A retry may happen later depending on when the earlier pass through the contact list is complete. ### Example If you select one retry with a 15-minute minimum: - FreJun first attempts all contacts in the campaign. - An eligible contact is retried only after their previous attempt was at least 15 minutes ago. - If the first pass takes longer, the retry may happen later than 15 minutes. If two retries are selected, the minimum duration applies between successive attempts. ### **Are all unsuccessful calls retried?** Retries are intended for eligible calls where the contact did not answer or rejected the call. A call that could not be completed may not be eligible for a retry. 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The retry option is off by default. How to enable retries: While creating a Voice Broadcast campaign, go to the delivery settings. Turn on Retry Failed Calls. Select the number of retries: 1 time, or 2 times. Select the minimum duration between attempts: 15 minutes 30 minutes 1 hour Review the remaining campaign details and click Create. When retries are enabled, the default setting is one retry with a minimum of 15 minutes between attempts. When will a retry happen? A retry begins only after: The first attempt has been made to all contacts in the campaign; and The selected minimum duration has passed since that contact’s previous attempt. The duration is a minimum, not an exact retry time. A retry may happen later depending on when the earlier pass through the contact list is complete. Example If you select one retry with a 15-minute minimum: FreJun first attempts all contacts in the campaign. An eligible contact is retried only after their previous attempt was at least 15 minutes ago. If the first pass takes longer, the retry may happen later than 15 minutes. If two retries are selected, the minimum duration applies between successive attempts. Are all unsuccessful calls retried? Retries are intended for eligible calls where the contact did not answer or rejected the call. A call that could not be completed may not be eligible for a retry. For more queries, reach out to us at support@frejun.com or through Live Chat in your FreJun account." }, "name" : "How Do Retries Work in Voice Broadcast?" } ] } ```