How can I view the call recording URL instead of the summary in Salesforce?

FreJun automatically syncs both AI-powered call summaries and the actual call recording URL into Salesforce to help sales teams review conversations efficiently. However, by default, Salesforce only displays the summary, while the recording URL remains hidden within the Call Result field.

If you want quick access to the original call recording for quality checks, coaching, audits, or compliance, this guide shows you exactly how to unhide and display the recording URL in your Salesforce layout. The process takes only a few minutes and ensures your team can listen to calls directly from Salesforce without switching tools.

FreJun syncs both the summary and the actual call recording URL to Salesforce. The recording URL is stored in the Call Result field, which is hidden by default.

To make this field visible:

• Follow the steps provided in this instructional video to unhide and display the field in your Salesforce layout.

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account

Sign up with FreJun for free