FreJun India Pricing Models

Subscription Model:

• Standard Plan: 1,349 INR/user/month
• Pro Plan: 1,699 INR/user/month

Standard Plan Features:

• Virtual number (India) for outbound and inbound calling
• Unlimited outbound and inbound calling within India only(Mobile and landline numbers). 
• Unlimited call recordings storage (for 2 years)
• Call activity dashboard:- To monitor the performance of the users
• Call notes:- Users will have the option to add the notes when they make a call from chrome extension or Mobile app and Dial pad.
• Customizable reports:- Super admins and Admins will have access to customize the reports as per the use case.
• Call Reason and Call Outcome:- Users will have option to add the outcome and Reason when they make a call from chrome extension or Mobile app and Dial pad
• Call history & Call filters:- FreJun provides Call history and call filters access on the web application and on mobile application.
• Daily email reports:- Super admins or Admins can set up daily reports at their convenient time to receive automated reports to email.
• Click to call:- FreJun provides Click to call across different webpages with the help of chrome extension.
• Mobile app:- Users can also use Mobile app to make calls and receive calls and view call logs
• Defined business hours:- Users will have access to set up their working hours in order to avoid the incoming calls post the working hours and to show their availability within the team.
• Access Management :- Allows admins to create custom roles with specific permissions. These roles are defined based on the access the admin wants to provide. Once created, they can be assigned to users to control which features they can use or the data they can access.
• Call tags:- Users will access to add call tags while they are on the call or post call.

Pro Plan Features:

Includes all Standard Plan features, plus:

• Incoming Call Routing:- Automate call routing. Super admins can route the incoming calls to the right user or department every time.
• Custom greeting message for Incoming call:- A welcome message can also be added for the incoming calls.
• Teams:- Super Admins will have access to create teams 
• Call Transfer:- Users can transfer the call to team members based on user availability.
• IVR:- Guides incoming callers through menu options and directs them to the appropriate user or department based on their selection.
• Post Call Survey:- Users can send customized feedback surveys to customers after the call

Add-Ons:

• Browser-based calling - 500 INR per user/month
• Auto-Dial - 500 INR per user/month
• AI Insights - 1 INR per minute (includes call transcript and summary and Sentiment analysis)
• WhatsApp Business - 899 INR per user/month

FreJun True Unlimited Pricing Per Channel Pricing Model:

• SDK for Mobile and Webapp
• Minimum order requirement for this pricing would be 300 channels
• True Unlimited outbound and Inbound calling
• Call Recordings and Storage for 2 years.
• 3 Indian DIDs per channel
• Onboarding sessions for the Users.
• 24/7 Phone, Chat and Email support.
• Dedicated Account Manager.
• Tech Support for Implementation of SDK

Non India Calling Using Indian Numbers:  

• Users can make Non India calls using the Indian numbers we provide. However, Non India calls will be charged on a per-minute basis, and users need to top up their calling credits to be able to make these calls. To check the per-minute pricing from India to other countries, we have attached a link where users can view the rates.
  Link: https://product.frejun.com/call-pricing-inr
• Please note that making calls with a local country’s number might be a cost effective solution instead of using an Indian Number to make Non India calls. For example, making calls to the US with an Indian number is much more expensive than making calls with a US number.

Number Policy:

• FreJun provides a virtual number along with a user license.
• Additional numbers can be assigned at a cost of ₹500 per number per month. These numbers are permanently allocated to the user and will not be replaced or removed. This is a recurring monthly charge.
• For mobile number series (+91-92), the cost is ₹850 per number per month in addition to the subscription. These numbers are procured in batches of 20, come with a minimum commitment period of 12 months, and require submission of 5 Aadhaar cards for every 20 DIDs.

TRAI Guidelines and Cold-Calling Policy:

• Telemarketing calls:- It is illegal to use standard 10-digit mobile numbers for promotional calls. Telemarketers must use designated numbers, such as those in the '140' series for promotional calls and '1600' series for transactional and service-related calls.

• Compliance with TRAI:-FreJun’s's services require compliance with TRAI regulations, including avoiding calls to numbers registered on the National Customer Preference Register (NCPR). For more information, please visit: https://www.trai.gov.in/

• Termination of Agreement: Non-compliance with regulations may lead to termination of access to FreJun’s services.

• Cold calling is strictly prohibited until the party follows the TRAI guidelines.

• No outbound calls shall be made within India after 9:00 PM IST.

Spam Number Issues:

• FreJun is not responsible for any number being marked as spam on Truecaller or any other caller identification app, as these are separate entities. Whether a number is flagged as spam depends entirely on the calling patterns or the types of calls being made by the user. FreJun can help you in referring to Truecaller to Whitelisting the number.

• FreJun can also help in assigning a new number with an additional monthly recurring cost.

Taxes:

All prices mentioned are exclusive of any applicable taxes, which will be added to the final billing.

For any additional questions or assistance, please reach out to us at sales@frejun.com