How to Resolve Login Issues?

This knowledge base article provides effective solutions to help you overcome common login problems. When you encounter login issues, you can follow these simple steps to resolve the issue

1. If you're having trouble logging into your FreJun account, try these steps to resolve the issue:

   1. Perform a Hard Refresh

   • Refresh your web page with a hard refresh to clear any cached data:
     • Windows/Linux: Press Ctrl + Shift + R
     • Mac: Press Command + Shift + R

   2. Clear Browser Cookies

   • Sometimes, outdated or corrupted cookies can cause login issues. Clear your cookies through your browser’s settings or preferences menu.
     • Tip: Check your browser’s documentation or support resources for detailed instructions on clearing cookies.

   3. Verify Username and Email Formatting

   • Use Lowercase Letters: Ensure that your username or email is entered in all lowercase letters, as some systems may be case-sensitive.
   • Avoid Extra Spaces: Make sure there are no extra spaces before or after your username or email address, as these can cause login errors.

   4. Utilize the "Forgot Password" Feature

   • If you’ve forgotten your password, use the “Forgot Password” or “Reset Password” link on the login page. Follow the provided instructions to reset your password and regain access to your account.

   5. Contact Support

   • If the issue persists after trying these steps, please contact our support team for further assistance. They can help investigate and resolve the root cause of your login problem.

   By following these steps, you should be able to troubleshoot and resolve common login issues.