Can I replace my virtual numbers? | Virtual Number FAQ

FreJun understands that customers may require number replacements in certain situations, especially due to changing business needs or external factors beyond their control. We aim to provide flexibility while balancing regulatory and operational constraints.

Yes, FreJun provides a number replacement option under specific conditions. Please review the details below to understand the eligibility, limits, and reasons behind the policy:

A. When can I request a replacement?

You may request a number replacement in the following situations:

• The number is marked as spam by users or third-party apps
• The number is incorrectly tagged on platforms such as Truecaller
• The number is no longer actively used or suitable for your business needs

B. What are the limits on replacement?

• Replacement requests are limited to 15% of your total assigned numbers (whichever is lower) per quarter
• This limit applies across your account to ensure fair usage of the service

C. Why does this limitation exist?

These limits are in place due to the following reasons:

• Telecom regulations: Numbers are allocated under strict rules defined by telecom authorities and carriers
• Cost implications: Even if a number is replaced or unused, FreJun continues to bear the cost of procurement and maintenance
• Third-party dependency: Platforms like Truecaller rely on user-generated data, and FreJun has no control over how numbers are tagged
• Responsible usage: Numbers are issued with the expectation that they will be used for legitimate and consistent business communication

D. Do you offer options for frequent or ongoing replacements?

• Yes, for customers with ongoing or large-scale requirements, monthly replacement options may be facilitated
• This is enabled through partnerships with telecom carriers
• Please note that all such replacements are subject to number availability and cannot be guaranteed

E. How can I raise a replacement request?

• You can contact our support team at support@frejun.com
• Our team will review your request and guide you through the next steps based on your eligibility

For more Queries, reach out to us at support@frejun.com or Live chat support through your FreJun Account.

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